Refund Policy
Our products are custom-made, so refunds depend on how far your order has progressed. This policy sets out exactly when a refund is available.
Cancellation before production
You may cancel your order at any time before production or design work begins. Where work has not yet commenced, your deposit will be refunded in full.
Once artwork is approved or production has begun
Our products are custom-made and personalised for you, which means they cannot be resold or restocked. Once personalised artwork has been approved or production has begun, refunds are generally not available.
If we cannot fulfil your order
If BanBanz Solutions is unable to fulfil your order for any reason, we will notify you promptly and provide an appropriate refund of amounts paid for the unfulfilled portion of the order.
Damaged or defective products
If your products arrive damaged or defective due to a production fault, please contact us within 7 days of receipt with photographs of the issue. BanBanz Solutions will repair, replace or refund the affected items at its discretion.
Digital design services
Business Studio digital design services (logos, flyers, invites, branding kits, T-shirt designs and similar) become non-refundable once design work has commenced, as time and creative work have already been invested.
How refunds are processed
Approved refunds are paid back to the original payment method or bank account used for the payment. Please allow a reasonable processing period for the funds to reflect.
Questions about this policy?
Chat to the BanBanz Solutions team on WhatsApp or call 072 999 6674 — Gauteng, South Africa.