Payment Policy

Everything starts with a written quote. Nothing is charged and nothing is produced until you approve it.

• Every quote itemises products, design and avatar fees, extras, any courier fee, and the total
• Quotes are valid for 14 days from the date of issue unless stated otherwise
• Quotes are issued in South African Rand
• You approve or decline the quote in your dashboard, and both actions are recorded with a date and time
• A quote is not an invoice — no money is due until you approve it

A 50% deposit of the quote total is normally required before work begins.

• Standard deposit — 50% of the approved quote total
• The deposit is generated automatically as a payment request the moment you approve your quote
• Larger or rush orders may require a higher deposit, which will be stated on the quote
• Small digital orders may be quoted as a single full payment instead of a deposit and balance
• The deposit is applied to your order total — it is not an extra charge

Production and design work only start once the deposit has been received and confirmed.

The balance is the approved total less the deposit already received, and it is shown on your final invoice.

• The balance becomes due once your order is ready, or as stated on your invoice
• Final payment is required before collection or courier dispatch
• For digital services, final design files are released once the balance is settled
• Your dashboard always shows the amount paid and the balance still due

We accept:

• Card payments online, processed securely by Paystack
• Instant EFT and supported bank options offered through Paystack
• Manual EFT or bank transfer, with proof of payment uploaded to your dashboard
• Cash on collection, by prior arrangement only

BanBanz Solutions does not accept cheques and does not store your card details. Card data is handled entirely by Paystack, a PCI-DSS compliant payment provider.

Online card and instant-EFT payments are the fastest route: your payment is confirmed immediately, your dashboard updates automatically and production can start without waiting for a manual check.

You are redirected to Paystack's secure checkout to complete the payment and returned to your dashboard afterwards. If a payment fails or is interrupted, nothing is charged and you can simply try again.

If you prefer a normal bank transfer, use the banking details below and always use your quote or invoice number as the payment reference.

• Use your quote or invoice number as the reference — unreferenced payments take longer to match
• Upload your proof of payment in your dashboard under Payment Requests
• Interbank EFT payments can take 1 to 2 working days to reflect; immediate payments reflect faster
• Keep your bank confirmation until the payment shows as confirmed on your dashboard

Bank: FNB · Account: BanBanz Solutions · Acc No: 1234567890 · Branch: 250655 · Reference: your quote number

Every payment is verified before it is marked as confirmed, so that your records and ours always agree.

• Online payments are verified automatically by Paystack and confirmed within minutes
• Manual EFT payments are verified against our bank statement, normally within 1 working day
• Uploading proof of payment speeds verification up but does not replace it — funds must actually reflect
• Once confirmed, the payment status changes to Paid in your dashboard and a receipt or updated invoice PDF is issued

Please do not treat an uploaded proof of payment as a confirmed payment. Production is scheduled from the confirmation date, not the upload date.

Late payment mainly affects your own timeline, and for event work that matters.

• An unpaid deposit means production has not been scheduled, and your event date may no longer be achievable
• Orders held for an unpaid balance are stored, not dispatched or released
• We follow up on overdue amounts by email and WhatsApp before taking any further step
• Quotes may be re-issued at current prices if payment is delayed beyond the validity period
• Persistently unpaid balances on completed work may be handed over for recovery, with reasonable costs added

This is the single most important thing to know about our payment process: no design work, printing or assembly begins until your deposit is confirmed. Approving a quote reserves nothing on its own.

If you have a fixed event date, pay the deposit as early as you can. We will always tell you honestly whether a date is still achievable at the point your deposit clears.

Orders are released only once the full amount has been received and confirmed. This applies to both studios:

• Party packs are not handed over at collection until the balance is confirmed
• Orders are not booked with the courier or dispatched until the balance is confirmed
• Business Studio print-ready and source files are released once the balance is confirmed
• Watermarked previews may be shared for approval before final payment

Refunds and cancellations are governed by our Refund Policy and Cancellation Policy. Because our products are personalised, deposits generally become non-refundable once artwork has been approved or production has begun.

Prices quoted are held for the validity period of the quote. Changes you request after approval — extra quantities, new wording, added items — are quoted as an addition and are payable before that additional work starts.